In this webinar, Hein Knappen engages in a compelling conversation with Liz Benison, the CEO of UK and Ireland’s ISS. They delve into the intricate balance of integrating people, technology, and strategy for enhanced business performance. Liz shares her experiences and insights on managing a large workforce, emphasizing the significance of sustainability, human dignity, ESG responsibilities, and the pivotal role of frontline managers. The discussion also highlights the effective use of AI in recruitment and the importance of employee experience, talent management, and performance management in fostering a thriving organizational culture.

00:00 Introduction and Host Background

00:45 Guest Introduction: Liz Benison

01:45 Sustainability and Social Responsibility at ISS

07:15 Challenges and Strategies in Employee Engagement

12:00 Leveraging Technology for Recruitment and Retention

17:30 Training and Development for Frontline Managers

28:30 HR's Role in Business Success

36:30 Final Thoughts and Conclusion